City of Kingston
Director of Communications and Customer ExperienceFeatured
This position will support the strategic vision of the City of Kingston by managing the integration of internal and external communications for all aspects of City business at the most senior and strategic level.
The Director will develop, implement and evaluate corporate communication strategies that are aligned with strategic priorities and planning activities. Using well developed leadership skills, the Director will oversee a communications team that provides best fit communications strategies, processes and tools to support marketing, advertising, branding, and communication activities which include the use of the City website and social media. Bringing varied experience and skills, the Director’s creative and collaborative approach will ensure effective policy and program development and execution with performance metrics and customer service standards.
Acting as a senior consultant to the CAO and senior management team, the Director will assist senior management team to develop, implement and evaluate an effective communications approach to strategic projects and initiatives. The Director will advise senior management on mitigation of emerging and potential internal/external issues, and will ensure that messages are consistent. The Director will assist with issues management, public relations, act as the public relations lead during emergencies, and ensure the City’s corporate and visual identity is managed proactively and professionally. Building rapport and relationships both internally and externally will help the Director to champion change and to implement proactive communication planning activities across the organization. An innovative and strategic approach will engage citizens, stakeholders and employees as the Director facilitates the enhancement of the internal systems and processes to support robust communications services.
Post-secondary degree in Public Relations, Communications or in a related field, including exposure to business administration and financial management;
Consideration may be given to an equivalent combination of a post-secondary education (diploma or degree) training, and relevant experience;
Experience in the development and implementation of customer experience strategies;
Experience must include senior-level strategic communications and issues management experience in the public sector, and experience in digital/social media programs;
Experience with a multiple site organization is an asset;
Required to obtain and maintain satisfactory CPIC (Criminal Record Check) at own expense; and
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Recognized communications industry leadership;
Demonstrated leadership, decision making, team building skills and ability to drive and execute for high quality results;
Public Engagement experience and proficiency;
Highly organized and ability to manage multiple priorities at the same time;
Ability to inspire confidence of others with a collegial work style;
Excellent judgment and use of discretion astute political awareness, and ability to assess and manage matters requiring confidentiality;
Strong mediation and negotiations skills; able to resolve difficult situations while demonstrating tact and diplomacy in a politically sensitive environment;
Experience in development and administration of annual and multi-year work plans, developing and managing budgets and people, establishing and leading projects and in setting strategies, policies;
Proficient computer skills; and
Flexibility and ability to work outside of regular business hours.
|Category:||Advertising / Marketing|
City of Kingston
216 Ontario Street
Kingston, ON, CA
|Tags:||municipal government, strategic communications|
|Posted:||Jan 27, 2017|
|Closing:||Mar 01, 2017|
|Compensation:||$91,072 - $124,360 / year|
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