Plantagenet, ON

JR. IT Support Specialist

PiiComm is currently seeking the services of a Support Specialist for a permanent position scheduled to begin ASAP. This position is based in Plantagenet, ON.

Key Responsibilities

The successful candidate will be responsible for:

  • Working with customers to create staging images for their devices;
  • Working with staff to fix all IT issues including but not limited to PCs, phones, VOIP, VPN, adjusting PC images, networking, and advanced troubleshooting;
  • Providing support to end users on a variety of issues;
  • Identifying, researching, and resolving technical problems and;
  • Responding to telephone calls, email and personnel requests for technical support.

Skills and Qualifications

The qualified candidate must have:

  • Minimum of 1+ years of proven technical support experience within an IT environment or educational equivalent;
  • High School Diploma;
  • Strong Microsoft Office and Microsoft Windows skills;
  • Understanding of networking fundamentals (DHCP, DNS, VLANS, TCP/IP, VPN, wireless, security, administration, etc.);
  • Proven troubleshooting, analytical and problem solving abilities;
  • Team orientation and collaboration skills;
  • Self-motivated, positive attitude and keen attention to detail;
  • Strong customer service skills;
  • Excellent spoken and written communication skills;
  • Escalation or problem management experience;
  • Technical and logical problem solving abilities and;
  • PC hardware troubleshooting experience.

The qualified candidate experience with the following is preferred:

  • Active directory;
  • Firewall policies (Fortinet);
  • NAS permissions;
  • Backups;
  • Anti-virus utilities;
  • Anti-spyware utilities;
  • Creating and installing PC imaging;
  • VoIP infrastructure;
  • Windows work station;
  • Windows Server,
  • Mac;
  • Apple products (iPhones, iPads);
  • Android products;
  • SQL and scripting and;
  • Bilingualism an asset

Salary to be discussed based on experience.

We would like to thank all applicants for their interest; however, only candidates under consideration will be contacted.

Job Type: Full-time

Required experience:

  • Information Technology: 1 year

Required education:

  • High school or equivalent

Job Location:

  • Plantagenet, ON


Back | Top

Additional Details

Category: I.T.
Plantagenet, ON, CA
Map This!
Posted: Mar 07, 2018
Deadline: OPEN
  Apply Now (This company has requested a direct email with resume attached)

Back | Top