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Campbell Morden Inc
Toronto, ON

Insolvency Marketing and Communications Consultant

An insolvency firm in North York is hiring an Insolvency Marketing and Communications Consultant with selling capability and industry knowledge. Marketing and Communications Consultant’s secondary responsibility will be to support the supervisor in managing the staff with respect to scheduling, responding to technical questions and some coaching.

Major Responsibilities:
Schedule appointment with the Debt Solutions Managers. This will involve some high-level screening to ensure that the service offerings fit the client’s needs, while selling the benefits of the services and dealing empathetically with the client.
Support the supervisor by scheduling and organizing shift patterns for other team members to ensure that clients are always taken care of.
Understand all organizations’ services, procedures and guidelines and communicate them to all team members.
Keep track of attendance, daily statistics, paid time off, sick time etc.
Answer team member questions where appropriate or where you are unable to deal with specific questions, you will refer these situations to the supervisor
Promote strong working relationship with team members to maximize productivity and customer satisfaction
Perform administration tasks as assigned, i.e., call-backs to confirm upcoming appointments, rescheduling appointments, communicating with the client via email (etc.) and delegating where deemed necessary
Provide prompt response and solutions for the satisfaction for clients by monitoring the questions and tacking inbound calls
Develop, maintain and apply the learned knowledge of our specialized industry
Keep team members aware of inbound call, call waiting, abandonment rate etc. and encourage them through positive communication and feedback
Communicate via email and text to potential clients
Achieving of company and team goals.

Qualification/Experience:

Experience working in the Insolvency industry
Experience in managing a small team (an asset but not required)

Knowledge, Skills and Ability:

Excellent customer service skills
Team le4adership experience
Excellent problem-solving skills
Excellent communication skills, both oral and written
Naturally empathetic
Assisting the client to book an appointment and managing multiple calendars
Excellent listening skills
Strong relationship building skills; able to manage multiple relationships
Detail oriented and organized
Highly motivated with desire to be successful, strong desire to motivate others
Effective time management and multi-tasking skills
Experience in MS Office (Outlook, Excel, Word)

Interested candidate are invited to submit their resume by separate attachment in word format.

For further information contact;

Tanya Bassil, Sr. Partner
Campbell Morden Inc.
Phone: (416) 598-4202

Job Type: Full-time

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Additional Details

Category: Advertising / Marketing
Location:
Campbell Morden Inc
M4W 3H8
Toronto, ON, CA
M4W3H8
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Posted: May 14, 2019
Deadline: OPEN
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