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Core Entertainment
Hamilton, ON

Box Office & Group Sales Manager

Entity:                                  CORE Entertainment

Reports to:                           Senior Box Office Manager

Supervises:                           Box Office/Ticketing Supervisors, Part-Time Box Office/Ticket Staff

Status:                                   Full-Time; Salaried; Exempt

EEO:                                     First/Mid-Level Official and Manager

 

 

Summary:

 

Works with the Senior Box Office Manager with day to day operations of the box office and assists with ticket operations, utilizes software for all event creations and financial reports, maintains all box office policies and procedures.

 

 

Job Functions:

  • Overall supervision of Part-Time staff members, including hiring, training, scheduling and payroll.
  • Provide professional customer service to patrons and clients in accordance with the GREAT initiatives.
  • Oversee all policies and procedures in relation to processing group and premium sales orders.
  • Oversee the maintenance and reporting of the ticket scanners.
  • Establish and maintain a professional working relationship with all levels of arena staff and clients.
  • Assist in the maintenance of the facility’s ticket operations, advance sales, customer relations, and game/event day box office management.
  • Assist facility with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Responsible for cash handling and box office controls.
  • Supervise and oversee all financial settlements regarding sales recaps for staff members.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Assist Senior Box Office Manager in building all facets of events in the ticketing system.
  • Extensive weekend and evening work required.

 

Nonessential Job Functions:

  • Perform other duties as assigned.

 

Intellectual/Social, Physical Demands and Work Environment 

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked multi-task under time limits.
  • Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. 
  • Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. 
  • This position also requires constant use of interpersonal skills including the ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

 

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.;
  • occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff;
  • constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time.
  • The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 

Qualifications:

 

  • Minimum of 1-2 years’ experience in ticket operations; supervisory experience strongly preferred.
  • Strong oral and written communication skills required.
  • Capable of working a flexible schedule including days, evenings, weekend, holidays, extended workdays and extended numbers of days.
  • Excellent customer service and leadership skills
  • Attention to detail and supreme organizational abilities

 

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Additional Details

Code: 2021-6455
Category: Performing Arts
Location:
Core Entertainment
10 Macnab St South
Hamilton, ON, CA
L8P4Y3
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Tags: Management, Sales, Entertainment
Posted: Aug 15, 2021
Deadline: OPEN
Type: Full-time
Experience: Intermediate
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