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Encore Canada
Work From Home / Remote (All Provinces)

Audio Visual Technician /Technical Service Representative

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Location: Fredericton, Canada

Job ID: TECHN027587

 

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

 

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

 

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

 

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

 

Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

 

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.

 

Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

 

Job Qualifications

  • High School Diploma required. Associate’s degree is preferred.
  • Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio-visual experience or equivalent in educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.

 

Rewards

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days

 

Encore Canada corporate offices are located in Toronto, Ontario. Our team consists of approximately 700 employees across Canada.

Benefits

  • Medical, dental and vision coverage
  • Pension matching plan
  • Career wear allowance
  • Transit/parking reimbursement
  • Paid time off (vacation)

 

Rewards/Incentives

  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit

 

Training & Development

  • Classroom/On the Job Training
  • Encore University
  • Career Pathing.

 

Mobility

  • Relocation
  • Global Transfer Opportunities

 

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Action Oriented
  • Tech Savvy
  • Ensures Accountability

 

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Additional Details

Code: TECHN027587
Category: Audio / Music
Location: Work From Home / Remote (All Provinces)
Posted: Jan 29, 2024
Deadline: OPEN
Type: Full-time
Experience: Intermediate
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